All orders are shipped on business days only. Business days are Monday to Friday, excluding major holidays within the United States.
Your shipping and handling cost for the Lower 48 United States will automatically compute during checkout. For all other orders with shipping outside of the 48 Continental States, also to APO/FPO and PO Boxes addresses, in most cases will require additional shipping charges with customer’s authorization. All orders shipped outside of the 48 Continental states will be delivered by USPS Parcel Post, and delivery time will increase by approximately 1-5 weeks.
On orders with large quantities and custom made products, a variation of up to 5% in quantity is acceptable to Buyer. Payment adjustments will be made within 5 business days. Some orders may require 24-48 hours processing time before shipping. We do not process orders during weekends and major holidays.
We use FedEx as our primary shipping company. However we reserve the right to select the shipping company of our choice.
Estimated delivery time:
• Ground - 5 to 7 business days + 24-48 hours to process the order for stocked items.
• 3rd Day Air - 3 business days + 24-48 hours to process the order for stocked items.
• 2nd Day Air - 2 business days + 24-48 hours to process the order for stocked items.
• Next Day Air- Delivery within 1 business day + 24-48 hours to process the order for stock items.
• For all custom made items with initial setup, process time will increase up to 3 weeks.
We do not offer International shipping options from this website at the current time. Please call 1-800-878-6144 to place an International order.
All shipping dates are only estimated. We cannot guarantee delivery on a specific date. Desert Star Plastics will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. Desert Star Plastics will arrange for shipment of ordered products to the Buyer, Free On Board (F.O.B.) shipping point, meaning risk of loss passes to the Buyer upon delivery to the carrier. We insure shipment up to $100 per shipped box. Buyer can purchase additional insurance to cover potential damage or loss over $100 per box.
After the shipment is received, Buyer shall inspect all products for damage, defect or shortage, and shall give Desert Star Plastics prompt notice, within 3 business days, of any damage, defect or shortage that buyer finds. Buyer shall retain shipping package until resolution of the case.